top of page

Shipping & Returns

Shipping Policy

Bareo is an online store for healthy pet treats and customized pet products based in Toronto. We are committed to providing our customers with fast and reliable shipping.

  1. Shipping Locations: We ship our products to addresses in Canada and the United States.

  2. Shipping Methods: We offer a variety of shipping methods, including standard shipping and expedited shipping. The shipping method and cost will depend on the size and weight of the order, as well as the destination.

  3. Shipping Times: We strive to ship orders as quickly as possible. Orders are typically processed within 1-2 business days. Shipping times will vary depending on the shipping method selected and the destination. Please note that we cannot guarantee delivery dates.

  4. Shipping Fees: Shipping fees vary depending on the size and weight of the order, as well as the destination. The shipping fee will be calculated at checkout based on the shipping method selected and the destination.

  5. Tracking: Once your order has been shipped, we will provide you with a tracking number. You can track the status of your shipment on our website or on the carrier's website.

  6. International Shipping: We currently do not offer international shipping outside of Canada and the United States.

  7. Shipping Restrictions: We cannot ship to PO boxes or APO/FPO addresses. We also cannot ship to addresses that are located in areas with restricted access, such as military bases or remote locations.

  8. Shipping Damage or Loss: We take great care in packaging our products to prevent damage during shipping. However, if your order arrives damaged or is lost during shipping, please contact us immediately. We will work with you to resolve the issue and ensure that you receive a replacement product or a refund.

If you have any questions or concerns about our shipping policy, please contact us at bareopets@gmail.com.

Return & Exchange Policy

At Bareo, we strive to provide our customers with high-quality healthy pet treats and customized pet products. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We will do our best to resolve any issues and provide a refund or replacement product, subject to the following terms and conditions:

  1. Returns: To be eligible for a refund or replacement, the product must be returned to us in its original condition, including all packaging and accessories. You are responsible for any shipping costs associated with the return.

  2. Refunds: Refunds will be issued to the original payment method used at the time of purchase. Shipping fees are non-refundable.

  3. Damaged or Defective Products: If the product you received is damaged or defective, please contact us immediately. We may request photos of the damage or defect in order to process your refund or replacement.

  4. Customized Products: We cannot offer refunds or replacements for customized pet products unless they are damaged or defective.

  5. Refusal of Refunds: We reserve the right to refuse a refund or replacement if we determine that the product has been used, damaged, or is otherwise ineligible for a refund or replacement.

  6. Processing Time: Refunds and replacements will be processed as quickly as possible, but please allow up to 10 business days for processing.

If you have any questions or concerns about our refund policy, please contact us at bareopets@gmail.com.

bottom of page